- Open the Mail Order pick list.
- Click the Refund icon on the toolbar (the two small yellow arrows).
- Enter the Booklog Mail Order number.
- Remove the Ship Quantity for any items you are not returning.
- Click Process.
- The Process Payment window will open.
- Plug-In Total to desired payment type.
- Click OK.
- If you are not using Verifone (PayWare or POINT), please note the difference to be refunded and complete the refund using your Payment Gateway's virtual terminal.
In Your (non-Verifone) Payment Gateway
- Login to your gateway's virtual terminal and navigate to the page where you can locate transactions by date
- Select the date when the transaction occurred, and look for your order number/customer name
- Key-in the amount to be refunded and choose the Refund option
(Thanks to Chad at Booklog for the detailed instructions.)