When a student is having a hard time logging-in, we advise:
1. Go to the View Orders page, locate their order, and view it (click the magnifying glass)
2. Near the top of the order, there is a box for "Customer Info". Click on the student's Customer Number
3. Click the "Edit" tab above the student's username
4. Give them a simple password.
5. Reply to the student with their exact username and password, and encourage them to change their password immediately after logging in. (They will have a visible "Orders" tab that they can click on after they log in.)