- You’ll open the order and like you previously did, you’ll click on the Freight icon and enter the amount in the negative that you need to refund.
- Next, you’ll add a non-inventory item and give it a price of zero and a ship quantity of one. (Some people have a “Ship” non-inventory item that they can use for this) OR If you use the Ship Dept for a department sale, this procedure will also work *.
- Once you do this, the order will be updated and the freight refunded.
* I prefer a non-inventory item is best because it won’t affect Quantity on Hand and there’s more reporting for inventory items over department sales but both work and the preference is up to you, although I’m verifying with QA to see if they think one way is better than the other. Techs suggest both currently.