For refund requests outside of the regular return timeline and parameters (i.e. manual refunds):

1. go to solve.redshelf.com

2. Select "I work at a school bookstore"

 

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3. Enter your email address, and select "I need assistance processing a POS refund for a student"

 

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4. Complete the rest of the form, and submit.

 

5. The RedShelf Customer Experience team will take care of the rest!