For refund requests outside of the regular return timeline and parameters (i.e. manual refunds):
1. go to solve.redshelf.com
2. Select "I work at a school bookstore"
3. Enter your email address, and select "I need assistance processing a POS refund for a student"
4. Complete the rest of the form, and submit.
5. The RedShelf Customer Experience team will take care of the rest!